OK, I Want Verizon Back in Hawaii

Squeezed October 3, 2005

I was never really enthusiastic about Verizon deciding to sell its operations in Hawaii to the Carlyle Group. And right now, with what’s going on with my Internet connection right now, I really want Verizon back.

Hawaiian Telcom took over Verizon’s landline services in May, and right now the Internet services are going through what they say is a nine-month transition period under which the network will transfer from Verizon to Hawaiian Tel.

The first real stage of the transition looks like it started on Friday (I remember approving a firewall alert that morning saying that the domain name had changed to hawaiiantel.com). And since then, it’s been good one day, yucky the next. And when I say yucky, I mean getting 300K downloads and 100K uploads from a connection that’s advertised as 1.5M and was rock solid going up to that point.

It looks like the problem is happening at the point between Hawaiian Tel and Sprint. Look at this traceroute.

Tracing route to google.com []
over a maximum of 30 hops:
1 9 ms 7 ms 8 ms rtr000006 []
2 7 ms 7 ms 7 ms
3 593 ms 602 ms 598 ms sl-gw2-prl-6-3.sprintlink.net []
4 589 ms 591 ms 584 ms sl-bb21-prl-0-0.sprintlink.net []
5 633 ms 646 ms 639 ms sl-bb21-stk-5-2.sprintlink.net []

600ms from hop 2 to 3? Normally I get pings on the order of 60ms. Simply put, something is really rotten.

I really hope that Hawaiian Tel gets its act together and soon. I would really hate to have to consider getting Road Runner. I’ve seen the Hawaiian Tel commercials comparing Road Runner to a fat straw that everyone has to share and DSL to everyone getting their own straw. But if it keeps feeling like I’m sucking ice cream through the straw…

4 Responses to “OK, I Want Verizon Back in Hawaii”

  1. Lynn Vasquez Says:

    Hi Keith, I am having nightmares with HawnTel/Verizon for a MODEM that can not be found. My DSL connection is up but no MODEM. I was without service for three days because whackos cut off my dial-up and connected me to DSL without the MOdem. I’m still wiaitng and this is almost Thursday. They promised me free months and some other freebies…to make up my inconviences. Yeah, right. Bad service. Who do I call? Price busters? LOL


  2. Konaman [Aaron S] Says:

    The good times are over for me. Sometime after midnight I got transitioned to the Sprint backbone.I knew something was up when
    one of the first websites I went to came up slow. It appears Sprint hassome bad peering arrangements. Take Google for example, it took 7 hops on Level 3 to reach Google-with Sprint it takes 15.

  3. Lynn Vasquez Says:

    Aloha Keith! I didn’t recieve my MODEM yet and I’m getting MAJOR PROBLEMS! I didn’t have service for three days and was going more Pupule. Hey! I don’t know if I posted here on your site about this already. I must be going insane.

    Lynn Vasquez

  4. lisa Says:

    Call the customer service dept or go into the store to pick up a modem!! It worked for me!! Good Luck!

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